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FAQ

Abandoned Cart Recovery - Win Back the Sale, Not the Discount

Recover 8–15% of abandoned revenue without teaching customers to wait for a discount. Recovery journeys that escalate intelligently - reminder, nudge, social proof, and an incentive only if it's truly needed.

Recovery ladder
Live journey
0:00 · Abandoned

Cart left at checkout

Sneakers · SAR 420 · re-hydrated server-side.

+1 hr · Push

Gentle reminder

Real product image, live price and stock.

+24 hr · Email

Helpful nudge

Sizing guide and reviews - no discount yet.

+48 hr · WhatsApp

Social proof

“23 sold today”, on their best channel.

Recovered

Checkout completed ✓

Full price. The incentive was never needed.

Orchestrating…Step 1 / 5

Recover the revenue - without devaluing the brand.

Recover 8–15% of abandoned revenue without teaching customers to wait for a discount. Recovery journeys that escalate intelligently - reminder, nudge, social proof, and an incentive only if it's truly needed.

Catalogue-aware reminders

The real product image, live price, stock level and variants - with a deep link that drops them straight back into a re-hydrated checkout.

An escalation ladder

Gentle reminder at 1 hour, helpful content at 24, social proof at 48 - and an incentive only at the end, only for the carts that need it.

Best channel per person

Some open push, some only answer WhatsApp, some live in email. Nexora's Best Channel model chooses per individual.

Fatigue-proof frequency caps

One global cap per user across every programme - nobody gets more recovery messages than your policy allows.

Real lift, not vanity revenue

Hold out a random share of carts and measure the incremental revenue you actually added - not sales that would've come back anyway.

Compliance built in

Automatic suppression for anyone who unsubscribed, opted out under PDPL, or has an open support dispute.

Common recovery plays

Standard cart-abandonment recovery
Browse abandonment - no add-to-cart
Wishlist re-engagement
Payment-failure recovery at checkout
Insurance & fintech application drop-off
Travel-search abandonment
FAQ

Frequently asked questions

Most customers recover 8–15% of abandoned revenue within 72 hours, with 3–7% incremental lift measured against a hold-out.

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