Terms of Service

These Terms of Service ("Terms") govern your access to and use of Nexora's platform, websites and related services (the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent. If you don't agree, please don't use the Service.

If you've signed a separate written agreement with Nexora, that agreement controls where it conflicts with these Terms.

• "Customer", "you" - the organisation using the Service.
• "Customer Data" - the data you upload, stream or generate through the Service, including data about your end users.
• "End User" - a person you engage using the Service.
• "Nexora", "we", "us" - the Nexora entity providing the Service under your order.

You must be at least 18 and able to enter a binding contract. You're responsible for your account, for keeping credentials secure, and for everything that happens under your account. Tell us promptly if you suspect unauthorised access. Keep your account information accurate and up to date.

You agree to use the Service lawfully and not to:

• Send spam or message anyone without the consent the law and the relevant channel require.
• Upload unlawful, infringing, deceptive or harmful content.
• Attempt to breach, probe or disrupt the Service or its security.
• Reverse-engineer the Service or resell it without our written permission.
• Use the Service to store card numbers, full credentials or other sensitive data as message payload.
• Infringe anyone's intellectual property or privacy rights.

We may suspend access to protect the Service, other customers or end users, and we'll aim to give you notice where we reasonably can.

As between you and Nexora, you own your Customer Data. You grant us the limited rights needed to provide the Service - to host, process and transmit it on your instructions. You're responsible for your Customer Data: for having the rights and consents to use it, and for its accuracy.

We act as your processor for Customer Data and handle it in line with our Privacy Policy and our Data Processing Agreement, which is available on request and forms part of these Terms where applicable.

Nexora sends messages on your behalf, but you decide who to contact and what to say. You're responsible for obtaining and honouring consent for every channel you use, for including any legally required opt-out, and for complying with the rules of each channel and carrier (for example, WhatsApp Business policies and local SMS regulations).

Our consent tools, sensitive-data guardrails and opt-out handling are there to help - but they don't replace your own legal responsibility for the messages you send.

Paid plans are billed in advance on the cycle shown at sign-up or in your order. Fees are exclusive of taxes, which you're responsible for. Usage above your plan's limits may incur additional charges disclosed to you. Unless required by law or stated otherwise, fees are non-refundable. We'll give you notice before any change to your recurring fees.

We work hard to keep Nexora available and reliable, and we publish an uptime commitment for paid plans. From time to time we may need to perform maintenance or make changes; we'll aim to minimise disruption and give notice for anything significant. Support is provided at the level included in your plan.

Nexora and everything in it - software, design, documentation and trademarks - belongs to us or our licensors. These Terms don't transfer any of that to you beyond the right to use the Service. If you send us feedback, thank you; you allow us to use it to improve the product without obligation to you.

Each party may access the other's confidential information. Both agree to protect it, use it only to perform under these Terms, and not disclose it except to people who need it and are bound to keep it confidential - or where disclosure is legally required.

We provide the Service with reasonable skill and care. Beyond what's expressly stated and what the law won't let us exclude, the Service is provided "as is" without further warranties, including any implied warranty of merchantability or fitness for a particular purpose. We don't warrant that the Service will be uninterrupted or error-free.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Each party's total liability arising out of these Terms is limited to the fees you paid for the Service in the twelve months before the event giving rise to the claim. Nothing here limits liability that can't be limited by law.

You'll defend and indemnify Nexora against claims arising from your Customer Data, your messages, or your use of the Service in breach of these Terms or applicable law. We'll defend and indemnify you against third-party claims that the Service itself infringes their intellectual property rights.

These Terms apply while you use the Service. Either party may terminate for material breach that isn't cured within a reasonable notice period. You can stop using the Service at any time. On termination, your right to use the Service ends; we'll make your Customer Data available for export for a limited period, after which we may delete it.

These Terms, and your use of the Service, are governed by the law of the country identified in your order or separate written agreement with Nexora - either the Kingdom of Saudi Arabia or the United Arab Emirates - since Nexora contracts through a local entity in each.

Where KSA law applies, these Terms are governed by the laws of the Kingdom of Saudi Arabia and the applicable principles of Sharia. The parties will first seek to resolve any dispute amicably; failing that, the competent courts of Riyadh have exclusive jurisdiction. Where UAE law applies, these Terms are governed by the laws of the United Arab Emirates, and the competent UAE courts have jurisdiction.

If you have signed a separate agreement with Nexora, its governing-law and dispute-resolution terms control.

We may update these Terms as the product and the law evolve. For material changes we'll update the date above and give reasonable notice. If you keep using the Service after a change takes effect, you accept the updated Terms.

Questions about these Terms? Email techsupport@usenexora.com or reach us through the contact page.